PubSafe Help Request
During a time of crisis, people may not be able to get through to emergency services or 911. Phone lines can only handle so many calls into a single location and there are only so many operators available to answer the calls. Just because is answered, it does not mean a rescue unit is available to respond immediately, even in a life-threatening situation. Because PubSafe uses a mobile app to communicate with others, it can process small packets of data significantly faster than the process of calling for assistance. Additionally, with a limited number of emergency crews, the only assistance capable of rendering timely assistance might people NGOs and people nearby.
PubSafe mobile app users can request help through the mobile app. Citizens not using the PubSafe app can request help through the Help Request menu above or from member organizations links. Both methods will share the request with PubSafe users who may respond. If possible, always use the mobile app if you are at the location where the help request is needed. The PubSafe app will use the geolocation information from the phone to ensure accurate location details for responders.
In an emergency always call 911 first and then turn to the PubSafe community for potentially quicker help if they are nearby and able to assist.
After a help request is submitted, an alert is broadcast to nearby users who can choose to respond. The request is also made visible in the PubSafe cloud portal so NGOs using PubSafe can see and dispatch efficiently.
Requesting Assistance with PubSafe
This is a quick tutorial on how to submit a assistance request. Using one of two methods, there is the mobile app which you can download from Android or iOS
Full Transcript of Video
This is a quick tutorial on how to submit a assistance request. Using one of two methods, there is the mobile app which you can download from Android or iOS. And that is the icon that you see here. We launched the pub safe mobile app. You’ll notice that when it comes up you get a little tutorial You can hide this in the future…
You get to see all of your settings your security options one important thing to notice here is the event. if you are dealing with hurricane Fiona then you want to make sure that you select the event and I’ll show you how to do that. You can see the event is listed in the top left hand corner in the green bar You can click on that bar. And that will change to hurricane Fiona…
And what that does is it associates the information that you Post with a particular Yvette. we can click the map icon on the top right-hand corner to return to the main screen. And to request assistance. in the lower menu bar is routine assistance, click on the help hand, and then you can scroll through the different types of top level categories. And then you can select up to three choices from the lower categories…
And then you click on next. You can take pictures of the situation at hand. If it’s a flood or if you have an. You know some animals that need to be transported something like that. Or you can skip that media…
You can put in a comment…and then you can indicate how long this request is going to be valid. We’re how long a particular post is going to be valid So if this was a sit rep and you have a washed out road Road, you would probably want to slow. 30 60 or 90 days Cause it can take a long time to get that repaired. If you need short-term assistance then you may post it for 24, 72 hours something of that nature. And when you hit continue, that is going to share it using your phone’s location And that’s important This is your phone’s location.
So if you’re in the field you want to use your phone to do sit reps and help requests. So we’ll cancel out of that and go back to the main map. If you have a priority help request then you would select the red H in the top right-hand corner of the map. And this is what you’ll see. you should always call 9 1 1 or emergency services in your area If you have a true life and death emergency
make that call first. And then publish here and then hope that there’s members in the area that we’ll be able to see that and maybe come to your Aid…
Again we can click on the map. Returned to the home screen. That process is essentially the same for sit reps location updates and my status information which are all found in the lower menu bar. And if you click on the lower right map icon you’ll see that you have quick post options and you can also post other information here or get to the assistance options here as well. The other way of requesting help is to go to the website, pub safe.net.
And you’ll see the first menu item is request assistance When you click on that this is the page that you come to. we have options here for…
Using the QR code to go straight to the appropriate store either Android or iOS. I will say that iOS is pending a major update and may not have all the features that we’re discussing discussing today. But you can post sit reps in. requests. From iOS.
So when you come in here and you want to request help in you are not physically there. Then this is the method that you would use So if you take a phone call from somebody you get an email or a social media post and somebody says Hey I need some help. Then you would come here and use the web form, both the mobile app and the web forum post information to the pub safe map. In order to get to the pub safe map you have to have the pub safe, a mobile app to get into the web portal. You use the same credentials that you use in the mobile app to actually log into the web portal and then you come to the home menu.
And then you can see information that’s being posted to the map. Now what you see on the left hand side is going to differ depending on.
various things. And then you can simply zoom in On the map…
And click on an icon. You can click on the icon. And see the information in the information window. The other thing is that you can come over here and there’s a variety of different map icons The filter one is a big one. So you can start to reduce information on the map to what’s important to you.
But play with the icons. And you will see lots of information. So back to the help request…
Again, these options differ depending on what you select…
Brief description…
If you have a preferred organization this would be if you want a particular NGO that is registered with pub safe to respond then you would select. you know that NGO from the list otherwise leave it blank and everybody will get to see it. You want to come in here and now you want to select the…
You want to select the. event…
Hurricane Fiona. And then you want to work through. This other information here…
We need to know who reported it and whether or not you’re a pub safe member or a non-member. So it help for you or somebody else. And are you at that location This really helps us determine the accuracy of the information. We will know that you are not standing on the ground. When you are making this report.
If you come down here and you need to bring in coordinates from Google maps you go to Google maps. You get the GPS coordinates You come back in here and click on this option here and then simply copy and paste. And the map will adjust You can also zoom the map to the appropriate location and click on the map using this option…
What type of location are we talking about here? Typically it’s going to be outdoors You might have some. details. There’s a gate code and you can enter that information here. And then you wanna come down here and put some details This may be a WhatsApp group for communication or other information.
Again the expiration time period. In order to keep the information on the map fresh. Put an expiration time period on it If you want to add images which you can upload from your computer you can do that. And then you have to agree to the terms. Before you can submit.
And once you do that then it ends up over here. On the map. So the more information, especially sit reps that can be posted to the map, the more accurate in real time information is gonna be available to decision makers as they work to get help to the field. If you have any questions, contact us directly@thepubsafe.net or. do a search for the pub safe group on WhatsApp Thank you…
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