Register Your OrganizationApply to join the PubSafe help & rescue community
Register Your Organization
We have not opened the web portal for registering organizations or dispatching rescue missions. You can login to the web Public Map using your PubSafe mobile app credentials to view a variety of data. Your organization can now apply for access to be ready to use features released in Q1 2022. Application approval may take 1 to 2 weeks.
Getting Approved and Listed
In an effort to provide a more reliable, organized, efficient, and legitimate public service assistance platform, PubSafe attempts to screen organizations based on the factors listed. PubSafe™ is intended for governments, proven NGOs, faith-based organizations, and organized volunteer groups. Impromptu or new organizations may not be accepted until experience and professionalism are demonstrated.
Always call 911 (local emergency services) first in an emergency.
How PubSafe Works
PubSafe™ consists of two parts, the mobile app, and the web portal. All users must have the mobile app. Mobile app credentials are used to log into the web portal. Password resets are handled by the mobile app.
The version of the mobile app determines what you can access in the portal. Example: You must have Pro, or higher, version of the app to join an organization. App versions include Free, Base, Plus, Pro, Enterprise, and Government. Each version provides more features and functionality.
Web Portal For Dispatching
The portal provides dispatchers, EOCs and management more real-time data to manage and lead a disaster response, provide geo-targeted emergency communication, manage a search party or manage a long-term recovery effort. PubSafe is not a replacement for 911 or EOC systems. PubSafe can augment existing government data with real-time citizen information to become the primary platform for NGOs, churches and volunteer groups to centrally manage and coordinate response efforts globally. The portal reflects the data in the mobile app and also provides additional features to facilitate dispatching rescue missions to field personnel.
The portal manages help requests using a queue. Help requests may come in to a specific organization or without association to an organization. Since the true goal of all rescue operations is citizen safety, help requests remain in the selected organization’s queue for a specified period of time. If a help request is not assigned to a Mission Ready Responder, the help request is placed into the general queue where any organization can assign it to a “Mission Available” responder. This ensures citizens do not wait for hours or days without help because the reporting organization is overwhelmed. This facilitates working smaller geographic areas for improved efficiency and a significant reduction in emergency response time from volunteer organizations and users.
How Mobile App Is Used
- Collect citizen data related to help, emergency and disaster situations which is shared via a map to expedite help and rescue
- Provide real-time situational awareness to field and incident command leadership via the general public
- To communicate and coordinate non-government and “unofficial” help operations in real-time
- Dispatch missions (request for help) to app users in a Responder status
(App users can either be in Citizen or Responder status. Only Responders using the Plus or higher version can be dispatched on missions)
- Provide data to study the response of anonymous citizens and responders activity around disasters for future public safety benefits
Registration and Annual Fee
There is a $99 application fee and a $99 annual administration fee (invoiced net 90). PubSafe is currently waiving the $99 application fee for early registrants. The annual administration fee will be invoiced on the application anniversary.
90-day free trial – Org billing net 90 while you test the platform.
$198 is charged to avoid wasting time researching unqualified organizations and to annually identify organizations that are no longer active. You will be invoiced a $198 administrative fee when your application is received and before the basic screening. If your application is rejected, you will receive a $99 refund to the same email address or credit card once the funds have settled. All fees are non-refundable once an application is approved.
Fees and application requirements are subject to change anytime without notice. Continued use of the PubSafeTM service is contingent upon agreement with the most current Terms of Service.
- Must be a PubSafe mobile app user and upgrade to Pro level. PubSafe credentials are used to complete the registration form. Note: iOS users are limited due to Apple restrictions. We recommend Android.
- Any government agency
- Registered entity for 6+ months or be a FEMA, SERT or CERT qualified organization
- Recognized non-profit, NGO related to relief aid, search and rescue, or volunteer organization
- Online presence for 6+ months (Facebook and website required)
- Positive social media reviews, reputation and comments
- Members with experience in disaster response and dispatching
- Positive feedback and “reputation” in the SAR industry
- At least 5 members
- PubSafe management overall evaluation and benefit to the community
- My Status – Share status to the map for other users to see. Family, churches, and communities can instantly see how people are doing without the need to make calls to hundreds or thousands of people.
- Help – Request help that is not an emergency in nature.
- SitReps – Report information on what is happening in your area. SitReps help build situational awareness at the street level as well as the theater level. Example: FEMA can monitor help requests in Puerto Rico so they know what is needed and where in real-time.
- Locations – Share the location and status of permanent and temporary locations. Locations are typically staging areas
- Emergencies – Emergencies are life and death situations such as an active shooter, tornado, tsunami, or other serious injuries. Emergencies are treated in a unique manner from other request types. Always call 911 (local emergency services) first
- Teams – PubSafe teams were designed with an enterprise-class architecture for better performance. Teams enabled organizations can see and share information “internally” and form large teams across multiple organizations for a particular disaster or daily operations.
- Active Shooter – The active shooter alert alerts app users in a 5-mile radius.
- Volunteer Hours – Log volunteer hours for State and Federal funding.
- Team Coordination – Operate as a team during search and rescue, as a family, or a business unit.
- Citizen or Responder – Users can change between an everyday citizen or being a responder. Responders are expected to help others. Responders can be independent or part of an organization.