PubSafe is Changing Disaster Case Management
Case management in PubSafe is referred to as a mission. PubSafe is making mission management accessible to all organizations due to the low cost and high functionality. Budget is no longer a barrier to having access to a great case management platform.
PubSafe reinvisioned how cases would be administered to support the concept of coordination and information sharing across multiple organizations responding to the same disaster. The concept of a mission queue, enables organizations to share help requests they cannot service due to skills, resources, or time.
Custom Help Request URL
Organizations can solicit help requests using the unique URL provided in the PubSafe portal. When someone requests help using this link, the request is automatically inserted into the organizations portal account on the dispatching view. The case, or mission, can then be reviewed and a nearby team member approached to accept.
Reassigning a Case
If an organization does not want to retain the mission, the case system allows for the mission/case to be put into the PubSafe queue. The PubSafe queue is visible to all organizations who can then review it to determine if they can respond. The capability assign, share, automate help requests intake, and communicate makes PubSafe a leading technology platform in disaster response and public safety.
First of Its Kind Case Management
The PubSafe system is the first of its kind and the first step to coordinating multiple NGOs, CERTs, Gov and Corporations response effort during a disaster. PubSafe’s goal is for FEMA to recognize the value of the PubSafe case management platform and encourage disaster response and public safety groups to join.