#1 NGO Disaster Response Coordination Platform
PubSafe is the most robust purpose-built platform to aid NGOs in efficiently responding, managing, communicating, and dispatching before and after disasters. The PubSafe portal offers a custom-built command center where volunteers can coordinate and store information. The web portal works in conjunction with the PubSafe Pro mobile app and brings clarity to disaster response not previously available for an NGO.
What Does PubSafe Cost?
Organization Members
Funding is through the PubSafe Pro mobile app, available for Android and iOS. Every member upgrades to the PubSafe Pro version of the mobile app and pays a small monthly fee. If the app is not used, members can downgrade the app until Pro is needed again. This revolutionary pricing model means organizations do not have to raise donations to pay for the PubSafe platform.
This approach spreads the cost over the entire membership base at a level any volunteer can afford.
Communicate
PubSafe offers several real-time communication methods.
Organizations can message 1 or all members by selecting on the map or from the contact manager.
Users can form Teams and share among team members.
Map Visualization
Efficiency starts with an easy to use and informative map. Knowing the location of all NGO volunteers and citizens in need. This improves the efficiency of the response across the organization. Dispatchers will no longer have to ask “do we have anyone in that area” and “are they available”.
The PubSafe mobile app shares user approved location information with the web portal and other app users.
Dispatch & Work Orders
PubSafe users can be in a Citizen or Responder role and change anytime. Only responders can be dispatched a mission if they are in Mission Ready status. Once a portal dispatcher dispatches a mission to a responder, the responder must accept the mission within a certain timeframe or the mission will be assigned to the PubSafe mission queue for any NGO to respond. With the primary goal of helping people, missions for help and emergencies are extremely time sensitive. When a mission cannot be worked by one NGO or agency, it becomes available to others. Responders will update dispatch through the mobile app on the disposition of the mission. Once the mission is complete, the Responder can be assigned another mission, go on break, go off duty, etc.
Government
Government agencies can utilize the PubSafe platform to simply monitor requests and information in real-time. This is an independent agency decision.
Government agencies are encouraged to join the platform to coordinate with NGOs to provide a unified, impromptu, coordinated response. Agencies are required to get the Gov version of the PubSafe app to use government only features in the web portal such as citizen direct or mass messaging.
Learn more about government features here.
KPIs
View data on how many “missions” were completed, not completed, sources of help request (web, app, call), the percentage of missions completed by responder, missions by event, and more. The ability to review data will lead to improved efficiency and safety.
Contact Manager
Many NGOs struggle to coordinate information across a country or the globe. A Contact Manager (CM) provides a cloud-based resources to enter information for all users to access with the right permissions. Eventually a Customer Resource Management (CRM) platform will be offered. Common CRMs are SalesForce and Microsoft Dynamics. Not only can notes on calls and emails be maintained, but future activity can be scheduled to ensure things are not forgotten or missed. CRMs cost anywhere from $25 to $95 per user. With PubSafe CM is free and the CRM will be very competitively priced in order to help your organization grow.
Tracking Activity
Being able to review the track history of organization members is an interesting function. You may ask how this is relevant in SAR. When searching areas it is important to know an areas, has been thoroughly searched. When an impromptu group of volunteers meet to search for a lost child, knowing the track history of all search part members will show if an area has been missed. Skipping an area may result in evidence or a clue being missed. Track history is limited to a two-day period and activity in PubSafe is tracked and monitored to help ensure reasonable use. Organizations are ultimately responsible for their members activities.
Communication
Communicating with individuals or groups of people efficiently has many practical and safety applications. Messaging organization members as a group instead of trying to call or SMS each improves overall efficiency. The PubSafe portal combines map selection with messaging to facilitate a very specific selection process. Messaging can be done to one user, one house, one neighborhood or city within just a couple of seconds.
Volunteer Hours
The PubSafe app has a feature to track volunteer hours (VTH). Knowing the number of hours your organization enables organizations to receive funding, promote the organization for fund raising and increase public awareness. Volunteer hours utilize the GPS in the user’s phone and allow pictures for verification. View detailed information on every hour, location and resource utilized in Excel or in the app.
